Terms Of Service

Terms of Service

Last Updated: 15 January 2026

Welcome to Herba Direct UK. These Terms of Service ("Terms") govern your use of our website at www.herbadirectuk.co.uk and the purchase of products through our online shop. Please read these Terms carefully before using our services.

This page provides important information about our products, services, testimonials, and your rights as a customer. You may also be interested in our Privacy Policy, Cookie Policy, Shipping Policy, and Payment Information.

1. About This Site

Website Owner and Operator:

This website is owned and operated by Herba Direct UK.

Registered Address:
Herba Direct UK
Essex House
Upminster
Essex
RM13 2SJ
United Kingdom

Contact Information:
Email: support@herbadirectuk.co.uk
Website: www.herbadirectuk.co.uk

Contact Person: Sophie Richardson

Responsibility for Orders:
Herba Direct UK is independently responsible for the fulfillment of all orders placed through this website. For any questions or concerns regarding your order, please contact us using the details above.

Independent Distributor Status:
This site has been prepared by and is the responsibility of independent Herbalife distributors. It has not been created by and is not endorsed by Herbalife International of America, Inc. To contact Herbalife directly, please use the official contact links provided at the bottom of this page.

2. Acceptance of Terms

By accessing, browsing, or using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you must not use this website or purchase any products.

Your agreement includes:

These Terms of Service
Our Privacy Policy
Our Cookie Policy
Any additional terms presented at the point of purchase

3. Trademarks and Copyright

3.1 Herbalife Trademarks

Unless otherwise stated, all trademarks, registered trademarks, and product brand names (including but not limited to "Herbalife," "Formula 1," and all related product names) are the property of Herbalife International of America, Inc.

These trademarks may not be used without the express written permission of Herbalife International of America, Inc.

3.2 Website Content Copyright

The content of this website, including but not limited to text, graphics, images, logos, product descriptions, and design elements, is protected by copyright and other intellectual property rights.

You may:

View and print content for personal, non-commercial use
Share links to our website

You may not:

Reproduce, modify, distribute, or republish website content without written permission
Use content for commercial purposes without authorization
Remove or alter copyright notices or trademarks
Use automated systems (bots, scrapers) to access our website

4. Product Information and Disclaimers

4.1 Weight Loss and Product Results

Important Information About Weight Loss:

Herbalife products are designed to be used in conjunction with a calorie-controlled eating plan
Weight loss results will vary depending on your personal metabolism, commitment, and individual circumstances
Herbalife programmes are based on a holistic approach including:
- A balanced, healthy diet
- Regular exercise
- Adequate daily fluid intake
- Appropriate supplementation
- Sufficient rest and recovery

Medical Disclaimer:

Herbalife products are nutritional supplements and are not designed to diagnose, treat, cure, or prevent any medical condition or disease
These products are not a substitute for medical advice or treatment
If you have any medical conditions or concerns, please consult your healthcare provider before using our products
Pregnant or nursing women should consult a physician before using these products
Keep all products out of reach of children

Testimonials and Results:

Weight loss testimonials and results presented on this website are applicable to the specific individuals depicted and:

Are not a guarantee of your results
Are not necessarily typical or representative of average results
Represent individual experiences and outcomes
Were achieved through commitment to the full programme, including diet and exercise

Individual results may vary based on factors including starting weight, adherence to the programme, exercise habits, metabolism, and overall health.

4.2 Product Descriptions

We make every effort to ensure product descriptions and information are accurate. However:

We do not warrant that product descriptions are error-free, complete, or current
Products may vary slightly from images shown
If a product is not as described, your sole remedy is to return it unused in accordance with our Returns Policy

4.3 Product Availability

All products are subject to availability
We reserve the right to discontinue any product at any time
In the event a product is unavailable after you've placed an order, we will contact you to offer alternatives or a full refund

5. The Herbalife Business Opportunity

5.1 Important Information for Potential Distributors

This website may contain information about the Herbalife business opportunity. When considering this or any business opportunity, please understand the following:

Income Disclosures:

Income examples and testimonials presented are applicable to the specific individuals featured
These incomes are not a guarantee of your income
These examples are not necessarily typical or representative of average earnings
Your actual earnings will depend on many factors, including:
- Your business skills and experience
- The time and effort you invest in the business
- Your ability to recruit and train others
- Market conditions in your area
- Your personal network and resources

Legal Warning - Trading Schemes Regulations:

⚠️ It is illegal for a promoter or participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting others to join a scheme.

⚠️ Do not be misled by claims that high earnings are easily achieved.

Success in any business requires dedication, hard work, and persistence. There are no guarantees of income or success.

5.2 Business Opportunity Details

This offer of the Herbalife Business Opportunity is made by:

Herba Direct UK
Independent Herbalife Distributor
Essex House
Upminster
Essex
RM13 2SJ
United Kingdom

Email: support@herbadirectuk.co.uk

The provider of the business opportunity is:

Herbalife (U.K.) Limited
The Atrium
1 Harefield Road
Uxbridge
Middlesex
UB8 1HB
United Kingdom

Products Sold:
Nutrition, personal care, and cosmetic products

Nature of Transactions:
Transactions are effected by participants as principals (i.e., as independent business owners, not employees).

Further Information:
You may wish to read the Department for Business and Trade's guidance on trading schemes and direct selling.

6. Ordering and Purchases

6.1 How to Place an Order

To place an order:

Browse our products and add items to your shopping cart
Proceed to checkout
Provide accurate delivery and billing information
Choose your payment method
Review your order carefully
Complete your purchase

6.2 Order Acceptance

Placing an order constitutes an offer to purchase products
We reserve the right to accept or decline any order at our discretion
Order confirmation emails do not constitute acceptance of your order
A contract is formed only when we dispatch your products
We may decline orders due to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incomplete or inaccurate information

6.3 Pricing

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated
Prices include VAT where applicable
Delivery charges are additional and will be clearly displayed before you complete your order
We reserve the right to change prices at any time without notice
If a price error occurs, we will inform you and give you the option to:
- Complete the purchase at the correct price, or
- Cancel the order for a full refund

6.4 Payment

We accept the following payment methods:

Major credit cards (Visa, Mastercard, American Express)
Debit cards
Other payment methods as displayed at checkout

Payment Processing:

Payments are processed securely through Stripe
We do not store your full payment card details
Payment must be received before we dispatch your order

For detailed payment information, please see our Payment Information Page.

6.5 Order Cancellation by Herba Direct UK

We reserve the right to cancel any order in the following circumstances:

Products are unavailable
Pricing or product information errors
Suspected fraudulent activity
Unable to process payment
Unable to deliver to the provided address
Breach of these Terms

If we cancel your order, we will notify you promptly and provide a full refund for any payment received.

7. Delivery

7.1 Delivery Information

Delivery Partners:
We use Evri and Yodel as our delivery partners.

Delivery Times:
Standard delivery times and options will be displayed during checkout. Delivery times are estimates and not guaranteed.

Delivery Address:
You are responsible for providing accurate delivery information. We are not liable for delays or non-delivery resulting from incorrect addresses.

Failed Deliveries:
If delivery cannot be completed due to incorrect information or your unavailability, additional charges may apply for redelivery.

For full details, please see our Shipping Policy.

7.2 Risk and Title

Risk of loss or damage passes to you upon delivery
Title (ownership) in products passes to you when we receive full payment

8. Returns and Refunds

8.1 30-Day Money Back Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund.

Conditions:

Products must be unused and in original packaging
Return shipping costs are your responsibility unless the product is faulty
Refunds will be processed to your original payment method
Please contact us before returning products

For complete details about returns, refunds, and our money-back guarantee, please see our Payment Information Page and Returns Policy.

8.2 Your Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

The Consumer Rights Act 2015
Your right to cancel within 14 days of receiving goods (Distance Selling Regulations)
Your right to refunds for faulty or misdescribed goods

9. Product Samples

Sample Availability:

Product samples may be available at our discretion. Please note:

Requesting a sample does not guarantee you will receive one
Samples are subject to availability
We typically send no more than one sample per household
Sample requests may be declined without explanation
Samples are provided free of charge for evaluation purposes only

To request a sample, please contact us at support@herbadirectuk.co.uk

10. Your Privacy

10.1 Data Protection

We take your privacy seriously and are committed to protecting your personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

10.2 How We Use Your Information

When you use our website or make a purchase, we collect and process personal data including:

Contact information (name, email, phone, address)
Order and payment information
Website usage data
Marketing preferences

For full details about:

What data we collect
How we use your data
Who we share it with
Your privacy rights
How to contact us about privacy concerns

Please consult our Privacy Policy.

10.3 Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Limitation of Liability

11.1 General Limitations

To the maximum extent permitted by law:

We are not liable for:

Indirect, incidental, or consequential losses
Loss of profits, business, or revenue
Loss of anticipated savings
Loss of data or information
Loss of business opportunity

Our maximum liability for any claim arising from your use of our website or purchase of products is limited to the amount you paid for the relevant products.

11.2 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of statutory rights provided under the Consumer Rights Act 2015
Any other liability that cannot be excluded or limited under UK law

11.3 Product Safety

While we take care to ensure product safety:

Always read and follow product labels and instructions
Check ingredients for potential allergens
Discontinue use if you experience adverse reactions
Consult a healthcare professional if you have concerns

12. User Conduct

When using our website, you agree to:

Do:

Provide accurate information
Use the website lawfully
Respect intellectual property rights
Keep your account credentials secure
Notify us of any unauthorized account use

Do not:

Use the website for fraudulent purposes
Attempt to gain unauthorized access to our systems
Distribute malware or harmful code
Scrape or harvest data from the website
Impersonate others
Harass or abuse our staff or other users
Submit false or misleading information

Violation of these rules may result in:

Termination of your account
Cancellation of orders
Legal action where appropriate

13. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. These links do not constitute endorsement of those websites.

Please note:

We have no control over third-party websites
We are not responsible for their content, privacy practices, or terms
Your use of third-party websites is at your own risk
We recommend reading their terms and privacy policies

14. Governing Law and Jurisdiction

14.1 Applicable Law

These Terms are governed by the laws of England and Wales.

14.2 Dispute Resolution

We prefer to resolve issues amicably. If you have a complaint or dispute:

Contact us first: Email support@herbadirectuk.co.uk
We'll work with you: We'll try to resolve the issue promptly
Alternative dispute resolution: If we cannot resolve your complaint, you may refer it to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

14.3 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms, subject to your statutory consumer rights.

If you are a consumer residing in Scotland or Northern Ireland: You may bring proceedings in your local courts.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

Changes in our business practices
Legal or regulatory requirements
New features or services
User feedback

When we make changes:

We'll update the "Last Updated" date at the top of this page
For material changes, we'll notify you via email or website banner
Your continued use of the website after changes constitutes acceptance

We recommend reviewing these Terms periodically to stay informed.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

That provision will be modified to the minimum extent necessary to make it valid and enforceable
The remaining provisions will continue in full force and effect

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Herba Direct UK regarding your use of our website and services.

18. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:

Herba Direct UK